Returns & Refund Policy

1. Perishable Food Product Policy

Due to hygiene and food safety regulations governing ready-to-cook meal kits and spice blends, we cannot accept returns on opened, unsealed, or partially used packages.

Returns or replacements are strictly limited to instances where:

• The item arrived in a damaged or compromised outer seal.
• An incorrect product was delivered compared to your invoice order.
• The item has passed its printed expiration date upon arrival.

2. Order Cancellations

Orders can be cancelled free of charge only before dispatch. Once your order status is updated to "Out for Delivery" or "Preparing", the order cannot be cancelled as kitchen preparation has already commenced.

To request a cancellation prior to dispatch, contact support immediately at support@lazybiryani.com with your Order ID.

3. Refund Process & Timelines

If your refund request is approved following verification of damaged or incorrect items:

• Online Payments (UPI / Card / Net Banking): Refunds will be credited to the original payment source via HDFC SmartGateway within 5 to 7 business days.
• Cash on Delivery (COD): Refunds for approved COD returns will be processed via UPI transfer or bank payout link to your verified account.

4. Reporting Damage or Discrepancies

To report damaged or defective items, please notify us within 24 hours of delivery. Please email support@lazybiryani.com with:

1. Your Order ID (e.g., ORD-XXXX).
2. Clear photo or unboxing video showing the damaged product and outer label.
3. Brief description of the issue.